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Once done. It’s important to notify us via info@filenize.eu about the change. We do not automatically get a notification about this change. Please also provide the following form. With everything filled in we are able to diagnose and resolve the issue faster.
Providing the information below can speed up the process enormously. Days of back and forth could turn into minutes.
The Organization ID: (you can find this under Setup > Company Information. This is the identifier we can search for only)
User providing Grant Login Access:
User that is experiencing an issue:
Issue description:
URL to the page that has the issue:
A confirmation if we are allowed to reproduce the error on your org: (Confirmed | Not Allowed)
A screenshot or short video showcasing the error (if possible make a screenshot of the whole browser, only showing the error might conceal additional context)
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